EXCHANGE AND RETURN
EXCHANGE POLICY
Every item you receive is freshly made by our talented artisans and thoroughly examined by our QC team in 2 tiers and then shipped. We put in a lot of efforts to deliver the highest quality standard to you within the delivery time of 5-8 days.
We provide exchange for size or store credit with the amount paid by you minus the pickup charges of Rs 100.
For the pickup, 3 attempts would be done, if the customer is found unavailable, the pickup would be cancelled.
Size can be exchanged directly through the website. Manage my order > exchange my order.
The new size will be dispatched once we have received and checked the item.
In case of store credit, a coupon code (with the respective amount paid by the customer minus Rs. 100) will be shared with the customer as soon as the item is received and checked by us.
Request regarding exchange or store credit needs to be conveyed within 5 days. After that, it’ll NOT be accepted.
The process takes upto 8-10 days. In case of any urgency, the customer can request for express shipping.
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RETURN POLICY
We DO NOT accept returns.
Return will ONLY be provided in case there is a defect in the product or a wrong product is delivered by mistake.
The defect needs to be shared within 24hrs of delivery with pictures and video evidence. After the said time, it will NOT be accepted.
If there are any signs of wear, return will NOT be accepted.
Once the item is received by us (8-10 days), a thorough inspection by our QC team will be done, IF APPROVED ONLY THEN the return will be accepted.
For prepaid orders, the refund would be done to the original mode of payment.
COD handling charges of Rs. 50 will not be refunded for COD orders.
All the tags should be intact and the product should be in it’s original packaging.
CONTACT
Please use the following to reach out to us.
+91 96253 24106 (Whatsapp Only)
customerservicebasata@gmail.com
Our team will get back to you as soon as possible.